TERMS, PRIVACY & POLICIES

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Welcome to Winks Furniture. By accessing this website and placing an order, you agree to the following terms, policies, and conditions.

1. GENERAL TERMS

  • All orders are subject to confirmation and availability.
  • Prices may change without prior notice.
  • Winks Furniture reserves the right to refuse or cancel orders when necessary.

2. ORDERS & PAYMENTS

  • Full payment is required before order processing.
  • Payments are handled through secure third-party providers.
  • Orders cannot be modified once confirmed unless approved. 

3. SHIPPING & DELIVERY POLICY

3.1 Delivery Coverage

We currently deliver within:

  • Metro Manila
  • Cavite
  • Laguna
  • FREE delivery for orders worth ₱50,000 and above (Metro Manila)
  • Delivery fees range from ₱1,000 to ₱2,500 depending on location
  • Final delivery fee is confirmed upon checkout or order processing
  • Delivery schedules depend on availability
  • Delays may occur due to traffic, weather, or unforeseen events
  • Items may arrive separately if purchased in multiple transactions
  • Customers must arrange their own courier or forwarder
  • We may assist in delivering items to a Metro Manila forwarder (fees apply)
  • All shipping-related costs are the customer’s responsibility

4. PICK-UP POLICY

  • Pick-up location: San Nicolas III, Bacoor, Cavite
  • Customers must ensure:
    • Vehicle can accommodate the item
    • Proper handling during transport

5. THIRD-PARTY DELIVERY

  • Customers arranging their own delivery assume full responsibility
  • Winks Furniture is not liable for damages during transit via third-party couriers

6. PRODUCT INFORMATION

  • Customers must review product dimensions and specifications before purchase
  • We are not responsible for items that do not fit intended spaces

7. RETURN, REFUND & EXCHANGE POLICY

7.1 Eligibility

Returns are accepted only if:

    • Item is defective or damaged upon delivery
    • Reported within 24–48 hours
    • Item is unused and in original condition
  • Custom-made or made-to-order furniture
  • Sale or clearance items (unless defective)
  • Items damaged due to misuse
  • Issued via original payment method
  • Processing time: 7–14 business days
  • Delivery fees are non-refundable unless due to our error
  • Allowed only for defective or approved cases
  • Subject to stock availability

8. GIFT REGISTRY POLICY

8.1 Overview

Our Gift Registry allows customers (“Registrant”) to create a list of desired items that others (“Gift Givers”) may purchase.

  • Items purchased from a registry belong to the Registrant
  • Gift Givers purchase items on behalf of the Registrant
  • Gift Givers complete payment at checkout
  • Standard pricing and delivery fees apply
  • Items may be delivered to:
    • The Registrant
    • The Gift Giver
  • Items may arrive separately depending on purchases
  • Only the Gift Giver may request a refund
  • Refunds are returned to the original payment method
  • The Registrant may request exchanges, subject to approval
  • Must be reported within 24–48 hours
  • Third-party shipping damages are not covered
  • Registrants may edit or remove items
  • We may remove unavailable products or correct errors

9. PRIVACY POLICY

We are committed to protecting your data in accordance with the
Data Privacy Act of 2012.

9.1 Information Collected
  • Name, contact number, email
  • Billing and delivery address
  • Order and transaction details

We use your data to:

    • Process orders
    • Arrange deliveries
    • Provide customer support
    • Improve our services

We may share information with:

  • Delivery providers
  • Payment processors
  • Service providers necessary for order fulfillment

We do not sell personal data.

We may use cookies to enhance user experience and track website usage.

You may request:

  • Access to your data
  • Corrections or deletion
  • Withdrawal of consent

10. LIMITATION OF LIABILITY

Winks Furniture shall not be liable for:

  • Delivery delays beyond our control
  • Damages from third-party couriers
  • Incorrect customer-provided information

11. CONTACT INFORMATION

For inquiries, support, or policy concerns:

📞 +63 917 132 1037

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